PPHE Hotel Group Enhances Operations with Oracle OPERA Cloud

PPHE Hotel Group, a prominent name in the international hospitality and real estate sector, is set to revolutionize its operational framework by implementing Oracle OPERA Cloud as its global property management system (PMS). This strategic move will cover 18 properties with a total of 5,200 rooms located in the UK, the Netherlands, and Italy, according to oracle.com.

Standardizing Operations for Enhanced Performance

The integration of Oracle’s cloud-based PMS will allow PPHE to standardize its business processes, thereby optimizing its operational performance. This technological upgrade aims to deliver superior guest experiences, aligning with PPHE’s commitment to excellence. Jawad Sabir, Senior Vice President of Technology and Business Solutions at PPHE Hotel Group, emphasized the importance of mobile access, which now includes tools for housekeeping and loyalty rewards, empowering staff to focus on high-value guest interactions.

Seamless Transition and Cost Efficiency

PPHE, a long-time user of Oracle Hospitality’s OPERA 5, is transitioning to the cloud-based OPERA Cloud PMS to eliminate on-premises hardware requirements. This shift significantly reduces IT overhead and ensures continuous innovation with regular software updates. The system’s intuitive dashboards and mobile functionality enable staff to reduce manual tasks, allowing for more personalized guest services.

Integrative Capabilities and Future Innovation

Through the Oracle Hospitality Integration Platform (OHIP), PPHE can integrate existing IT systems using open-source REST APIs. This integration facilitates the management of sales, reservations, loyalty programs, and front desk operations from a unified platform. The flexibility offered by OPERA Cloud allows PPHE to access over 1,000 pre-integrated business services, paving the way for rapid innovation and customization of operations.

Alex Alt, Executive Vice President and General Manager of Oracle Commercial Cloud Applications, highlighted the platform’s role in enabling PPHE to deliver unique guest experiences. With OPERA Cloud, PPHE can innovate continuously, providing staff with the necessary tools to exceed guest expectations consistently.

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