“If that fails to resolve the customer’s dispute, only then can customers attempt to resolve disputes through arbitration. But Coinbase systemically fails to follow those pre-arbitration dispute resolution mechanisms as set forth in the User Agreement, thereby rendering the provision, including its delegation provision, void …,” the filing said.
Source: https://www.coindesk.com/policy/2022/08/23/coinbase-faces-class-action-lawsuit-over-alleged-lapses-in-security/?utm_medium=referral&utm_source=rss&utm_campaign=headlines