Get To Know Your Customer Firsthand – It’s The Key To Your Success

getty When I first became Brookdale’s CEO, I reached out to Bill Sheriff (Brookdale’s longest-serving CEO, leading from 1984 to 2013) to see if he would serve as a mentor for me. One of the most poign...

Give The Gift Of Appreciation In Your Organization

getty Each year, our communities prepare to mitigate the effects of seasonal influenza. This task requires preparation and care. As a team, we take great care to minimize risks. A global pandemic is a...