Consumers Say Hassle-Free Returns Are More Important Than Ever

In-person returns are preferred according to a new consumer study. Courtesy of Happy Returns by PayPal Shoppers are making buying decisions based on retailers’ return policies, according to a new cons...

Record-Breaking Holiday Means A Record-Breaking Deluge Of Returns For Retailers

“Returns will become the next retail competitive service differentiator,” says Sucharita Kodali, … [+] Forrester. getty Early results are in and holiday retail sales increased 8.5% y...