NORTH BERGEN, NJ – AUGUST 23: Exterior view of a Walmart store on August 23, 2020 in North Bergen, … [+] New Jersey. Walmart saw its profits jump in latest quarter as e-commerce sales surg...
Tag: Forrester
Frontline Retail Workers Dissatisfied And Disconnected From The Store
There’s a shortage of retail frontline workers and those that are employed are unhappy with the … [+] experience, according to a new study. Andriy Blokhin – stock.adobe.com The Covid...
Twitter’s Ad Volume Dropped By Nearly 50% In November
Besides losing nearly 50% of its ad revenue in November, Twitter faces other challenges such as low … [+] reach, subpar performance marketing and nascent targeting capabilities. Muhammed Selim K...
Forrester Predicts One In Five CX Programs Will Disappear
Mid adult manager and his younger colleagues reading a shocking e-mail on a computer in the office. getty Forrester recently released Predictions 2023: Customer Experience, a report that foresees 2023...
Is Customer Loyalty Dead?
Customer loalty isn’t dead if you handle the experience (even a neagtive experience) the right way. getty For decades I’ve preached the importance of customer service and CX, with a goal of gett...
A Solution To The Data Literacy Gap
According to a recently released Forrester Consulting study commissioned by Tableau about data literacy and culture in global enterprises, organizations that have a companywide mandate to their data l...
Record-Breaking Holiday Means A Record-Breaking Deluge Of Returns For Retailers
“Returns will become the next retail competitive service differentiator,” says Sucharita Kodali, … [+] Forrester. getty Early results are in and holiday retail sales increased 8.5% y...