Here are six ways to win back lost customer love. getty Seven in 10 relationships reportedly fail within the first year. Are retail-customer relationships any better? This is the right time of the yea...
Tag: cx
Top Objectives, Challenges And Strategies In CX
We must be aware of the objectives, challenges and strategies within the customer experience.. getty You may know Reuters as the news outlet owned by Thompson Reuters and one of the largest news agenc...
4 Important Leadership Lessons From Southwest Airlines’ Holiday Meltdown
4 Important Lessons Learned From Southwest Airlines’ Holiday Meltdown CQ-Roll Call, Inc via Getty Images Things went south for Southwest over the December holidays, as the airline canceled more ...
Ten Ways To Rock The Customer Experience In 2023
I’ve created a list of tactics to help you rock the customer experience in 2023. getty As of today, 2022 is behind us. It was quite a year. Some businesses are still recovering from the impact of the ...
Forrester Predicts One In Five CX Programs Will Disappear
Mid adult manager and his younger colleagues reading a shocking e-mail on a computer in the office. getty Forrester recently released Predictions 2023: Customer Experience, a report that foresees 2023...
How To Turn Customer Service Week Into More Than Just A 5-Day ‘Feel Good’ Celebration
Customer Service Week is held each year during the first week of October. getty It’s time for the annual ritual of Customer Service Week – a five day period each year when business leaders worldwide u...
A Gift That Can Last Forever
The Centennial Light Bulb is the longest-running lightbulb in history. getty Nothing lasts forever … or does it? If something could last forever, what would the business model look like? Products coul...
What The Great Recession Teaches Us About Surviving The Next Downturn
Businesses are girding for an economic downturn getty Brace yourself for an economic hurricane. That was the advice conveyed by JPMorgan Chase CEO Jamie Dimon earlier this month at a financial confere...