ConsenSys, a global leader in the blockchain field, is partnering with LivePerson to create VillageDao. The platform is meant to give businesses and brands decentralized customer care support. Villag...
Tag: Customer
Biden Administration Wants Crypto Exchanges to Separate Customer and Corporate Funds
“Instead of focusing on the lack of client asset segregation at digital asset exchanges, which is also true with securities held in ‘street name’ at DTCC, legislators should work on a Digital Asset In...
Major Exchanges Stay Silent on Risks to Customer Funds
Coinbase’s recent revelation about the risk of user funds becoming lost should the exchange go bankrupt has highlighted the need for consumer vigilance when choosing crypto platforms. Coinbase CEO Bri...
ConsenSys, LivePerson Roll Out VillageDAO to Solve Crypto’s Customer Service Problem
ConsenSys, the company behind the MetaMask Ethereum wallet, and LivePerson, a customer care platform that uses artificial intelligence, announced plans to create VillageDAO. The DAO aims to build a so...
The Choreography Of Customer Service
As obsessed as Lynam is with ballroom dancing, he is just as obsessed with taking care of his … [+] customers. getty In 1999 Chris Lynam was obsessed with ballroom dancing. He was looking for a ...
Coinbase CEO explains “bombshell” customer funds declaration
Brian Armstrong, Coinbase CEO has clearly stated that the U.S. Securities and Exchange Commission wanted a new release of information in the firm’s 10-Q filing, stating that customers might be ...
Forty-Two Percent Would Rather Clean A Toilet Than Call Customer Support
Is calling customer support really that terrible—so much so that the idea of cleaning a toilet is … [+] more appealing? getty It’s been more than four years since I read a stat put out by Aspect...
Why customer trust is crucial in digital banking and how to make customers trust
Surprisingly, despite entrusting their life savings to financial institutions, only 43% of customers feel banks care about their long-term financial well-being, according to reports. In today’s increa...
ECB, Eurosystem begins experimental prototyping of digital euro customer interface
Progress will continue on the development of the digital euro as the European Central Bank (ECB) and Eurosystem have begun looking for companies to participate in an exercise to prototype customer-fac...
Fidelity Investments Adds More Than 12,000 New Jobs to Meet Customer Interest in Growing Areas Like Crypto
To address customer demands in growing areas like cryptocurrency and direct indexing, Fidelity Investments has created more than 12,000 job offerings to shape the future of financial services. As a l...
Maintaining Customer Trust in Digital Banking Era
HodlX Guest Post Submit Your Post Oddly enough, while customers often entrust their life savings to financial providers, only 43% of them believe that banks care about customers’ long-term financia...
Fraudsters Pretend to Be Coinbase Customer Support to Steal Funds
Alex Dovbnya A phishing site is attempting to scam Coinbase customers into parties way with their crypto Blockchain security company PeckShield has detected a phishing site that aims to scam Coinbase ...
Binance pushes back against report exchange supplied customer data to Russian government
Major crypto exchange Binance challenged the accuracy of a report, which stated one of its regional heads agreed to supply Russia’s financial intelligence unit with customer data potentially rel...
Silvergate says its crypto customer base grew to more than 1,500 in 2022’s first quarter
The crypto-focused customer base of Silvergate Bank grew to more than 1,500, according to the first-quarter results published Tuesday. “Digital currency customers grew to 1,503 at March 31, 2022...
Binance launches its first customer service center in Turkey
Binance, the world’s largest cryptocurrency exchange by volume, announced the launch of its customer service center, Cointelegraph Turkey reported. Binance picked Turkey, where it established a ...
US Companies Must Disclose Customer Crypto Holdings, Says SEC
U.S. listed companies that act as custodians of cryptocurrencies on behalf of their users should account for those assets as liabilities and warn investors about the associated risk, the U.S. Securiti...
EU to Vote on New Customer Verification Rules
Key Takeaways The European Parliament will vote this week on proposed amendments to its anti-money laundering regulations. Under the new rules, crypto exchanges would be required to collect and verify...
BitMarkets Wins Award For Best Crypto Exchange Customer Service
Advertisement     BitMarkets, a crypto exchange platform, is elated to have been awarded the title of the Best Crypto Exchange for Customer Service. BitMarkets was awa...
Hacker Steals Customer Data From Circle, BlockFi, Other Big Crypto Firms
Crypto companies invest heavily in cybersecurity, but hackers can still burrow in by attacking their third-party vendors. That’s what happened to Circle, BlockFi, Pantera Capital, NYDIG and othe...
Charles Schwab files for Crypto Economy ETF as customer demand increases
Schwab’s crypto ETF would buy into stocks on its Crypto Economy Index It aims to give investors indirect access to digital assets The proposed exchange-traded fund aims to track the returns of an inde...
Rivian rolls back big price increases on preorders after customer backlash
R.J. Scaringe, Rivian’s CEO, introduces the world to his company’s R1T all-electric pickup and all-electric R1S SUV at the Los Angeles Auto Show in Los Angeles, California, November 27, 20...
Customer demand prompts Charles Schwab file for Crypto Economy ETF
Multinational financial services giant Charles Schwab has responded to client demand to invest in cryptocurrency by filing with the Securities and Exchange Commission (SEC) to launch a Crypto Economy ...
Let’s Give Them Something To Talk About—And Other Songs About Customer Experience
I have a few favorite choices, but one that is always a standout is the Bonnie Raitt song, Let’s … [+] Give Them Something to Talk About. (Photo by Paul Natkin/Getty Images) Getty Images If you ...
Kickstarter Revises Crypto Ambitions Following Customer Backlash
Crowdfunding platform Kickstarter has revisited its plans to transition to blockchain technology after receiving backlash from segments of its customer base. Last month, Kickstarter announced it was ...
Coinbase’s Bold Super Bowl Ad Sparks Unprecedented Surge In Customer Traffic ⋆ ZyCrypto
Advertisement     Major crypto exchange Coinbase encountered a brief service outage after its ad during this year’s Super Bowl caused a lot of user traffic on its mobi...