Brick-and-mortar shopping has made an impressive comeback since the end of lockdown, but e-commerce is still retail’s dominant new force. This year alone, online shopping is predicted to bring in over...
Tag: customer service
6 Tips For Wooing Back Lost Retail Customers
Here are six ways to win back lost customer love. getty Seven in 10 relationships reportedly fail within the first year. Are retail-customer relationships any better? This is the right time of the yea...
4 Important Leadership Lessons From Southwest Airlines’ Holiday Meltdown
4 Important Lessons Learned From Southwest Airlines’ Holiday Meltdown CQ-Roll Call, Inc via Getty Images Things went south for Southwest over the December holidays, as the airline canceled more ...
Frontier Airlines Removing Call-Based Customer Service Is Much Ado About Nothing
Frontier Airlines has eliminated call-based customer service and moved to an all digital approach. getty Frontier Airlines announced that they will no longer offer call-based customer service. All req...
How To Turn Customer Service Week Into More Than Just A 5-Day ‘Feel Good’ Celebration
Customer Service Week is held each year during the first week of October. getty It’s time for the annual ritual of Customer Service Week – a five day period each year when business leaders worldwide u...
And This Is Why Customer Affection For Southwest Airlines Doesn’t Expire
Southwest Airlines aircraft preparing to take-off in Chicago. getty Southwest Airlines just showed a little more love towards its customers. The airline recently announced that the travel vouchers it ...
Customer Neglect Is Real And Needs To Be Managed, As Do Customer Expectations.
Eng Tan and Daniel Rodriguez, the CEO and CMO of Simplr, respectively, have a theory. In their 2021 book: Experience is Everything, they say that customer neglect is on the rise and has been for sever...
What The Great Recession Teaches Us About Surviving The Next Downturn
Businesses are girding for an economic downturn getty Brace yourself for an economic hurricane. That was the advice conveyed by JPMorgan Chase CEO Jamie Dimon earlier this month at a financial confere...