Brick-and-mortar shopping has made an impressive comeback since the end of lockdown, but e-commerce is still retail’s dominant new force. This year alone, online shopping is predicted to bring in over...
Tag: customer experience
Biden’s IRS Nominee: Agency Will Increase Audits of Wealthy Taxpayers
President Joe Biden’s nominee to lead the Internal Revenue Service pledged to increase scrutiny of certain wealthy taxpayers at his confirmation hearing Wednesday before the U.S. Senate Committee on F...
Customer Experience, Resilient Retail Take Center Stage At NRF 2023
Customers visit the booth of Lenovo at the Retail’s Big Show 2023, an annual expo held by the U.S. … [+] National Retail Federation in New York, the United States, Jan. 17, 2023. A group o...
4 Important Leadership Lessons From Southwest Airlines’ Holiday Meltdown
4 Important Lessons Learned From Southwest Airlines’ Holiday Meltdown CQ-Roll Call, Inc via Getty Images Things went south for Southwest over the December holidays, as the airline canceled more ...
How To Turn Customer Service Week Into More Than Just A 5-Day ‘Feel Good’ Celebration
Customer Service Week is held each year during the first week of October. getty It’s time for the annual ritual of Customer Service Week – a five day period each year when business leaders worldwide u...
And This Is Why Customer Affection For Southwest Airlines Doesn’t Expire
Southwest Airlines aircraft preparing to take-off in Chicago. getty Southwest Airlines just showed a little more love towards its customers. The airline recently announced that the travel vouchers it ...
Customer Neglect Is Real And Needs To Be Managed, As Do Customer Expectations.
Eng Tan and Daniel Rodriguez, the CEO and CMO of Simplr, respectively, have a theory. In their 2021 book: Experience is Everything, they say that customer neglect is on the rise and has been for sever...
Following The Shopper For 30 Years: 7 Life Lessons
Photo by: Jeff Greenberg/Universal Images Group via Getty Images Universal Images Group via Getty Images If retailers think customers engagement was easier back in 1992, it’s because they didn’t know ...
What The Great Recession Teaches Us About Surviving The Next Downturn
Businesses are girding for an economic downturn getty Brace yourself for an economic hurricane. That was the advice conveyed by JPMorgan Chase CEO Jamie Dimon earlier this month at a financial confere...
The Costco Love Affair Continues, And It Is Making Walmart Blush
Even with our staggering inflation rate that has caused consumer belt tightening, Costco’s numbers … [+] remain stellar. But love does not come cheap, and the cost of membership is expected to g...
Home Retailers Like Brooklinen And Restoration Hardware Have Big Store Expansion Plans
Rendering of Brooklinen’s largest store yet in Los Angeles at 800 14th St., Santa Monica. Brooklinen Visits to home furnishing stores were up significantly from 2019 to 2021, with January of thi...
An Avalanche Of Returns Test Brands’ Sustainability Creds
Young woman returning purchased apparel to a retail store Shutterstock.com It would appear that retailers booked a robust 2021 holiday season, except that the new year brings with it an old problem th...