Auto Dealers And Customers See Things Differently; Done Right, Online Commerce Can Help

Sanjiv Yajnik, President of Financial Services at Capital One Photo: Capital One Consumers and car dealers are on different wavelengths in a couple of important ways that affect the customer experienc...

Temporary, Or ‘New Normal?’ Naturally, Dealers Prefer The Latter

A man browsing at a dealership in Alhambra, Calif. AFP via Getty Images It’s well documented the nation’s auto dealers have low supply and high demand working in their favor — but that’s not all deale...

Auto Dealers Lag Other Retailers At Online Selling: Capital One Survey

Photo illustration, buying a car on the internet ullstein bild via Getty Images Auto dealers are patting themselves on the back for greatly accelerating a move into online retailing in response to the...