Premier League Makes An AI Play To Enhance The Fan Experience

The Premier League didn’t sign who you might expect this summer. Instead of a star striker or record-breaking winger, it brought Microsoft onto the roster.

On July 1, England’s top football league announced a five-year partnership with the tech giant to build something more powerful than a highlight reel: a live AI tool that gives each fan personalized updates and interactions.

The Premier League Companion is a virtual assistant embedded in the league’s app. Fans can ask it anything such as “How many goals did Cole Palmer score after the 60th minute?” or “Should I start him in fantasy this week?” It’ll have an answer, thanks to decades of match data, video and analysis packed into a chat-style interface.

“This partnership will help us engage with fans in new ways — from personalized content to real-time match insight,” said Richard Masters, the Premier League’s chief executive. “We look forward to working together [with Microsoft]

over the next five years to deliver more innovative experiences to all Premier League supporters around the world.”

An AI-Powered Sideline Analyst

The Companion will launch before the 2025–26 season. It runs on Microsoft’s Azure OpenAI tools and ties into the league’s official databases, offering fans a searchable, multilingual guide to everything from player stats to team tactics.

Fantasy football fans get custom tips. Casual supporters can tap into historical moments. Everyone gains quick, easy access to what was once buried in stats pages and pundit banter.

It’s not just about stats, though. The move is part of an increasing trend as sports and entertainment are turning to AI to keep viewers on their apps and away from TikTok, Reddit and third-party score trackers.

The Tech Arms Race in Sports

Around the world, leagues are experimenting with similar tools.

Wimbledon and IBM launched Match Chat, which answers fan questions during matches and shows shifting win probabilities in real time. LaLiga created Beyond Stats, using millions of data points per match to build tailored graphics and predictive visuals.

Major League Soccer introduced Sidekick, an in-app AI that learns each user’s habits and serves up game clips and even ticket offers. Major League Baseball is pushing My Daily Story, an AI-edited video recap built around what each fan actually wants to watch.

A Business Play, Not a Toy

These tools aren’t just features. They’re strategies to keep fans inside official apps. And they can work.

Microsoft’s role goes beyond powering a chatbot. Its cloud services handles fan data, automates workflows and helps the league personalize content at scale. If you ask Copilot about a player’s form, don’t be surprised if you’re offered tickets or a collectible soon after. Each query is a clue, and a potential sale.

The shift is from watching to interacting. Fans spend more time in the app. Teams get better data. Sponsors reach more engaged audiences. Everyone wins, if the tools work.

Fair Play Meets Fast Data

There’s a flip side. What happens if the AI gets a stat wrong? Or if a mistranslation causes a storm on social media?

Microsoft says it’s addressing those risks. The Companion pulls answers from verified Premier League sources using a retrieval-augmented generation system. The volume of fan queries on opening weekend will test those systems hard.

Then there’s the competitive side. If fans can ask these questions, can teams use the same tools for scouting? For game prep? Some think AI will level the playing field. Others worry it will widen the gap between clubs with tech-savvy staff and those without.

Privately, some coaches are already asking whether they’ll get their own version with insights the fans don’t see.

For broadcasters, this is a wake-up call. With a tap, fans will get explainers on pressing tactics or past player performances. That pushes networks to up their second-screen game or risk falling behind.

The International Olympic Committee is planning to use AI to chop up 11,000 hours of footage into highlight clips for the 2026 Winter Games. That’s the kind of playbook Sky or NBC might need to copy.

What’s Next: One Identity, One Experience

This is just the beginning. League officials hint that future updates could include live real-time data overlays in stadiums, audio commentary in multiple languages or AI-generated replays of classic matches.

The long-term vision? A fan profile that works across every touchpoint whether watching at home, cheering in the stadium or picking a fantasy team. Wherever fans are, the league wants to be ready with the right info, the right offer and the right story.

And if it works, others will follow. Wimbledon’s already feeding tennis lingo into its own AI. MLB is perfecting bite-sized video for younger generations. The real race now is over trust. Whoever can earn that trust with AI, and who turns that trust into loyalty.