Carvana Sought to Disrupt Auto Sales. It Delivered Undriveable Cars.

Terri Burton wanted to do something special to mark her son’s high school graduation, so she bought him the car of his youthful dreams: a


Volkswagen


Golf GTI.

But the purchase was the start of a nightmare. Within months of getting the car, her son, who has autism, was stopped twice by police in their South Texas town because


Carvana


(ticker: CVNA), the company that sold the car to Burton, hadn’t registered the vehicle in her name, she says.