Indeed, it cannot be easy to contact the customer support team, especially when you’re looking to contact the Crypto team, as Crypto.com is probably the best crypto app you can use.
Originally called Monaco and launched in 2016, Crypto.com became a top player in the space after its 2018 rebranding.
The Crypto.com app offers many features for its users, such as:
- Trade crypto assets;
- DCA on your favorite cryptocurrencies;
- Crypto.com Earn (where you can earn interest on your favorite cryptocurrencies);
- A Visa Debit Card that can be topped up with crypto;
- An NFT marketplace;
- A crypto-to-fiat and fiat-to-crypto option – which allows you to withdraw fiat currency into your bank account or deposit from one;
- A portfolio tracking interface;
- Crypto.com Pay – for payment services to your favorite merchants;
- Unparalleled security – If you respect all of their requirements (2FA, Whitelisting, etc.);
- An excellent digital and fiat wallet for daily usage to sell, purchase, and store cryptos;
- There are many more features that a crypto trader needs.
Two recommended ways to contact Crypto.com’s team are by email or using the live chat from the app. Below, we will explain the steps you need to take and the steps you need to take.
But first, the only thing anyone needs to understand is that a Crypto.com support agent will never contact you first. If someone is doing that, it’s most likely a scammer.
Contact the Crypto.com Team via Email
Contacting the customer support team is one of the easiest ways to contact Crypto.com, but it takes a while to hear back from them. The steps are easy:
Step 1: Open Your Email Provider;
Step 2: Email [email protected];
Tips: Make sure that your title describes your issue. You should explain your problem in full detail and provide sufficient information to avoid back-and-forth questions. Describing it from the first try will help you cut down the time needed by the agent to understand and assist you in your problem and will help them solve your issue faster.
For example, if you cannot withdraw money, your title should be Issue withdrawing [Crypto/Fiat] from my Crypto.com account. This way, the person reading your title will probably know which team to send it to.
If the email address from which you sent the message differs from your Crypto.com one, it would also be a good practice to include your referral code.
Be patient, though. As one of the fastest-growing companies, Crypto.com probably receives tens of thousands of emails daily from customers globally, and filtering them takes time. It’s not worth sending multiple messages, as it will make the service team’s job harder.
Contact Crypto.com Customer Support Team via In-App Chat
The live chat method is probably the most challenging way for a beginner to contact the support team. However, they typically answer your request within 2 hours, one business day at the most.
The whole process feels a bit ‘robotic’ and has a lot of steps, but it’s worth it. But don’t you worry; we’ll try to explain it as well as we can below:
Step1: Access your Crypto.com app and log in;
Step 2: Click on the menu in the top left corner and click on ‘Settings’;
Step 3: Scroll down to ‘Support’ and tap on it;
Step 4: Click on ‘Contact Support’;
Step 5: Click on ‘Send us a message’
Step 6: Choose your language;
For now, there are eight languages available in the Crypto.com app.
Step 7: Then, you would need to pick a topic for your issue;
The list will have the following:
- Security & updates;
- Transactions;
- Crypto.com Visa Card;
- Login issues;
- Account closure;
- Something else.
Depending on what you’ve picked, you’ll have to select a few different categories again, and at one point, you’ll be offered a text with three options:
- Thank you, that helped;
- Talk to someone;
- Go back.
If you need further assistance, click “Talk to someone” and provide information about your issue in detail as much as you can. Ensure your notifications are active, so you receive an answer from customer support.
The customer support team usually responds in less than 24 hours if no troubleshooting issues affect many users. If there are, it might take a few business days. Meanwhile, you can read the help center, which was created for users who need help and contains many necessary resources.
Note: Once your issue is solved, the ticket will close. However, you can still view the previous conversations. Also, once a support member replies to your issue, an email will be sent to your inbox.
Also, remember the #1 rule in crypto: Crypto.com Staff, Support, Volunteers, or Community managers will NOT message you first.
Even if there are only two official methods to contact Crypto.com customer support, you can try a few more tricks for a faster answer – if your issue is urgent. Otherwise, please don’t try it; some people need it more.
Contact the Crypto Support Team via Reddit
Crypto.com managed to attract over 189,000 subscribers to its Reddit page. Given the large number of users, they’re also expected to launch a way to explain your issue there.
So, the best way to contact Crypto.com on Reddit is to scroll down and search on the right side of the page for the button ‘Message the mods.’
Remember to mention your crypto account’s referral code. You can find it by opening the Crypto.com app, clicking the 3-line button at the top left side, and scrolling down to Refer. The moderators there will help you escalate your issue if necessary. Be sure to provide them with the necessary reasons.
Contact Crypto.com Customer Service Team via X (Twitter)
There are two ways to contact the Crypto.com team on Twitter.
1. Tagging them in your post
Post your issue and tag Crypto.com Twitter customer support (@Cryptocomcs). Avoid sending multiple messages to them. One is enough to catch their attention.
This is one of the easiest ways to contact support, but you must ensure your profile is public when tagging them. You can also mention your referral code but do not share sensitive information such as your email or phone number.
2. Messaging Crypto.com Support directly
The second way is to message Crypto.com’s Twitter Support directly at @Cryptocomcs. Go to their Twitter page, click on the message icon, and send a direct message.
Again, mentioning your referral code from the Crypto.com app is essential, as that’s the only non-intrusive way they can identify your account. Usually, the team responds to a direct message in less than a day.
If someone asks for your phone number, email, or password, it’s most likely a scammer. Remember: Crypto.com support or admins don’t contact you first at any time.
Contact Crypto.com Customer Service via Live Chat
The live chat is on Crypto.com Exchange or the customer support page ( Help Center ). It’s very similar to the Crypto.com app, as it offers customer service faster than sending an email.
The live chat icon can be found at the bottom right corner of the pages mentioned above.
As before, you must go through the steps presented on “Contact Crypto.com Customer Service via In-App Chat” to better present your issue and ensure it reaches the relevant department.
Live chat is a good option, given that phone numbers are unavailable on Crypto.com.
Contact Crypto.com Customer Service Team via Telegram
The riskiest way to contact the Crypto.com support staff is via Telegram. Why? Because over 90% of the people who do that need to learn the #1 rule: Crypto.com Staff, Support, Volunteers, or Community managers will NOT message you first.
If you know that – it’s easy peasy. But how do you contact the CS team on Telegram? Well, you can’t directly.
In the past, Crypto.com’s Telegram groups had community managers, who were the main connection between Users, support, and other staff members.
They also cared for the users, educating them on how to use the services, when to message the customer service team, and when not to. For tips, tricksand, and detailed information, community managers were the best people to go to. Now, the torch has been passed to the Ambassadors.
Crypto.com Ambassadors
Crypto.com ambassadors are volunteers who help users. They are not paid a dime; they just do this because they want to help other users and probably enjoy the community.
So, whenever you need someone to talk with urgently, you can enter the Crypto.com Telegram Groups and private message an ambassador from there, explaining your issue in detail, the same as you’d do with a staff agent. If your situation is simple, you’ll probably be sent to the Help Center.
But if not, they can escalate the issue to the Customer Service team. Note: This is only for urgent matters, not issues like “my USD bank deposit hasn’t reached yet” or “my card has not arrived after 2 months of waiting.”
Tips: Be nice to ambassadors. They don’t get paid, so they’re just strangers trying to be nice and help you.
Contact Crypto.com Customer Service via Facebook
Some users left a few tips on Reddit and Telegram for others needing help. From those tips, we understood that contacting Crypto.com’s support works faster on Facebook.
The reason might be that not many people in crypto use Facebook nowadays, and there aren’t many users messaging them there, but there are a certain number of customer agents set up there to answer user complaints and help them.
We recommend you try this option only on the Crypto.com Facebook page and not any affiliated Facebook pages that might impersonate Crypto.com staff. Their official Facebook page and other social media can be found by accessing Crypto.com and scrolling right above the footer.
How can you contact the Crypto.Com team by email?
Here are the emails for all the related Crypto.com issues:
Can you contact the Crypto.com team on live chat?
Yes. You can contact Crypto.com on a live chat. There are two places where you could do so:
- Crypto.com Exchange – in your crypto account, in the bottom left corner, on the message icon
- Crypto.com Help Center – same as before, bottom left corner.
Does Crypto.com have a phone number?
There is a Crypto.com number, but it’s only used to verify your card – and only in the USA. The number is +1 888-824-8817. There’s no fee mentioned, so we’re guessing it’s a toll-free number.
Unfortunately, although they have a toll-free number for cards, Crypto.com doesn’t have a phone number to offer customer support, as they do on email or the other mentioned sources. So there aren’t any phone numbers except the one above – where you must speak English to the agent on the other side.
How long does it take the Crypto.com CS team to reply to you?
We’ve heard that the Crypto.com Customer Service Team is responding quickly. Depending on your issue, it can take between a few minutes and 24 hours to get a reply.
In a bear market, it might take a few hours. However, some people reported that resolving the issue in a bull market would take ten business days or more. Note: To solve the issue, not only reply. If multiple departments are involved, the process can take a while.
How do I close my Crypto.com card?
If you want to close your card for good, you can message the Crypto.com Customer Service team in the previously mentioned ways (preferably email, in this case, as it’s not urgent and can wait).
However, if you lost your card and want to freeze it, you can open your Crypto.com app, Go to the Card tab, and press the ‘Freeze’ button. You can also unfreeze it if you find it or get a replacement card.
How to Contact Crypto.com Customer Service?
Here are all the details on how to contact Crypto.com customer service:
Even if Crypto.com’s Customer Service Team is rated 2 out of 5 stars on Trust Pilot, following the steps above will most likely solve your issue.
After checking the Trust Pilot reviews, we see that their team responded to 81% of the negative comments. Most of the negative comments might be from users who don’t understand how to use the app, frustrated users who don’t understand the concept of fees, or, who knows – maybe a competitor targeting them.
One thing is sure: neither I nor any of my friends had any issue that wasn’t solved with the Crypto.com Customer Support Team. Even if the reviews look bad, they offer effective customer service, and the customer support team responds promptly.
* The information in this article and the links provided are for general information purposes only
and should not constitute any financial or investment advice. We advise you to do your own research
or consult a professional before making financial decisions. Please acknowledge that we are not
responsible for any loss caused by any information present on this website.
Source: https://coindoo.com/contact-crypto-com-customer-service/